Where to find Palliative Care in Hawai‘i

Palliative Care is specialized medical care for people living with a serious illness. This type of care is focused on providing relief from the symptoms and stress of the illness. The goal is to improve quality of life for both the patient and the family. This care is appropriate at any age and at any stage in a serious illness, and it can be provided along with curative treatment.

Definition of the Center to Advance Palliative Care (CAPC, 2019)

It’s not about prognosis. It’s about need, it’s about relief of suffering, and it’s everybody’s job. – Diane Meier

We recommend you call your health care provider directly and inquire about palliative care options available to you.

Hospital-based (Inpatient) Palliative Care

  • Castle Medical Center: 808-263-5253
  • Kaiser Permanente: 808-432-7100
  • Kapi‘olani Medical Center for Women & Children (ask for palliative care consult): 808-983-6000
  • Maui Memorial Medical Center, Palliative Care Coordinator: 808-442-5801
  • North Hawaii Community Hospital: 808-885-4444
  • Pali Momi Medical Center (ask for palliative care consult): 808-486-6000
  • Straub Medical Center: (ask for palliative care consult): 808-522-4000
  • The Queen’s Medical Center: 808-691-4726
  • Wilcox Medical Center (ask for palliative care consult): 808-245-1100

Out-patient palliative care – ask for a consult from your doctor

  • Queen’s Medical Center Supportive Oncology Clinic
  • Straub and Pali Momi Oncology, Kapiolani  Pediatric

Community-Based Palliative Care

Which Insurance plans have a community-based palliative care benefit?

Currently, three insurers offer a community-based palliative care benefit in Hawai‘i:
UHA, HMSA, and the VA. As this list of insurer’s grows, we will update this information accordingly. 

UHA’s benefit is called ‘Concurrent Care toll free 1-800-458-4600 #300 or 808-532-4006.

HMSA’s palliative care benefit is ‘Supportive Care‘. HMSA Case Management Program: toll free 1-844-378-9997 or 808-948-5377. The goal for this benefit is to improve the quality of life of patients who have a serious or life-threatening disease. Typical goals of care would be to prevent or treat symptoms of a disease, side effects caused by treatment of a disease, and psychological, social, and spiritual problems related to a disease or its treatment.

Under the supportive care benefit, an HMSA member receives comprehensive clinical and psycho-social support while maintaining their usual care. Typically, supportive care includes skilled nursing, case management, psycho-social support, personal care aid and spiritual support. Additionally, most durable medical equipment and comfort medications related to the supportive care diagnosis are covered. Supportive care providers are available by phone or in-person 24 hours a day, 7 days a week.

VA PIHCS ‘Concurrent Care is for registered Veterans with advanced illness such as cancer, heart failure or advanced lung disease to be able to access by phone or in their home, medical care focused on alleviating symptoms such as pain, nausea, or anxiety, 24 hours a day, while still receiving treatments. Under this program, the Veteran may continue to visit their doctors, receive treatments such as chemotherapy and visit the emergency room if needed. The actual hands-on care is provided by community hospice agencies, statewide. If interested, call your VA provider to request a palliative care consult.

Kaiser Permanente members please call for the latest information: 808-432-8046

PDF file (two pages) Key Hawai‘i Community Resources for Those with Serious Illness

Two videos: One from a patient’s and one from a doctor’s perspective talk about the importance of palliative care

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