Zoom basics, or questions you never dared to ask
Most of the time zoom works like a charm. If this is the case for you: stop reading here. Or check out our suggested videos a few block below, starting with the Video: Join a Zoom Meeting
There are a million things that can go wrong, often because the version of zoom you may be using is not the most up-to-date. If you are among the unlucky ones, here are some videos that help. This collection keeps growing as we encounter more bumps in the road.
Quick update October 13, 2020:
The latest version of zoom is 5.3.2 Mac/PC as of 10/13/2020. Please make sure you update to 5.3.2 ASAP to spare yourself a lot of frustration. (See videos below.)
Since COVID-19 ‘Zooming‘ is becoming a word like ‘googling’ that English majors will debate for years to come, but we hope the selected videos give you a head start. Zoom is is here to stay. We recommend you try it out and test drive the zoom settings before you join any meeting.
Update Why? – Is there trouble on the horizon?
It is our experience that a lot of complications to hear, speak, or use your camera might be related to an outdated version of Zoom in your computer or mobile device.
Updating you zoom app can magically fix a lot of ‘stuff’ (so can restarting your computer). Please check which version of zoom you are using before your join a meeting. Once you joined a meeting there is no way to check which version you are using or updating it.
Which version are we talking about?
If you are trying to join a zoom meeting and get a notice to update your software on your screen, please do NOT ignore it. Consider yourself one of the lucky ones and follow the steps required – and you are golden. (Yes, you will have to allow your computer to make changes in the process.)
These 2 videos below shows the quickest way to check which version you are using if you already have a free/paid zoom account. First: Open the zoom.us app in your computer. If you ever participated successfully in a zoom meeting you have the zoom app in your computer or hand held device already!
Important: Your zoom app only looks like in the video below for Option 1 and 2 if you already have a free/paid zoom account. If you do NOT have a free zoom account you can only use Option 3 in this video with a PC to update your zoom app (because you don’t have a profile image to click on in your app). For mobile devices watch the other videos below made for you.
How to easily update zoom if you do NOT have a free/paid Zoom Account
If you do NOT have a free (or paid) Zoom account, please watch these short, one-minute videos for an easy, quick way to update to the latest version of the Zoom app. If you have already participated in a zoom meeting on your iPhone or iPad, the Zoom app is already installed; however, regular updates are crucial to make it work headache free. You are not required to sign up for a free/paid Zoom account to participate in zoom meetings, but ‘no account’ is the bare bone version. Do yourself a favor and get a free zoom account if you zoom often.
Getting a free zoom account is easy and gives you more options such as gallery view and speaker view and the possibility to organize/host your own small meetings. A free zoom account is all you need if you participate in zoom meetings organized by others. (Click on the ‘sign up, it free’ orange button.) The biggest advantage of the free account is that you can check which version of zoom you are using in a few seconds, as shown in the first two videos above.
Alternative: You use a computer and do not have a free/paid zoom account?
Download the latest version from the zoom.us/download webpage. Click on the blue Download for the latest version of the software and install it. (Hopefully this will happen automatically.)
But there is even more: Do yourself a favor and turn off their iPad and turn it back on every once on a while. Ideally turn it off and let it sit for a few minutes, before turning it back on. It cleans out the memory and possibly fixes a lot of issues with your mic and camera if your iPad has been continuously on for months, please turn it off.
BUT: Please keep in mind, you chose a Passcode (4 or 6 numbers) when you turned on your iPad for the first time. You must know your Passcode to suceesfully access your iPad after you turn it back on. The passcode is what you may type in when you iPad has gone to sleep. (No passcode, no access, not even for the FBI).
There are hundreds thousands of zoom videos on the web. This list is in no way comprehensive, but we tried to select a few for you that explain it well and clearly. How to videos produce by zoom are here.
Basic Video: Join a Zoom Meeting
To join a zoom meeting, please watch both videos first. Most of the problems we had Th not being able to hear or other issues that are related to the set up in their device they are using.
Joining a Zoom Call for the First Time; Fun and Easy Online Connection (8 minutes):
Joining & Configuring Audio & Video in a computer – 2 minutes. (This looks different in an mobile device, there it is on top of the screen):
Joining with a mobile device
If you want to join a zoom meeting on a mobile device, you must download the app: ‘Zoom cloud meetings’ from the App Store (iPad/iPhone) or your google play store. This is not optional, but a zoom prerequisite to use zoom on mobile devices. Please watch the video and install the app first, so you can join any meeting with zoom.
How to install Zoom and join meeting on mobile (iOS) device iPad or iPhone
Step by step Install video:
Install plus join a meeting on iPhone or iPad
How to install Zoom on Android:
A detailed video that explains very well how to fix problems with your camera. Most of his PC explanations apply to Macs as well.
Great Video for zoom hosts or meeting organizers
This is the best (zoom made) 10-minute video in my book that spells it out very well. It assumes you are familiar with zoom already. If not consult the videos above first. Every host and Co-host should watch this as a zoom 101 pre-requisite.
Meeting Controls (zoom):
Virtual Backgrounds in zoom
Virtual backgrounds are all the rage at the Moment. (If you do not have a free/paid zoom account you can not use virtual backgrounds.) But they only work well if you have at least an i7 processor or faster computer, or they may make you look rather silly. This video is made by zoom. Check the technical requirements on the zoom page. While it might be fun to play with it, make sure this is the image you want to present to others (especially if you use and older computer and Scotty beams you in and out a lot)
NOTE: Basic Zoom accounts are free. A free account is more than enough for most people, especially if you only participate in zoom meetings. If you decide not to get a free zoom account keep in mind: There are option how to view the participants during a meeting (speaker and gallery view) that are not available for you if you don’t have a zoom account (even if others in the meeting may try to help you view that, since they have a free account).
There are hundreds of zoom videos out there. If you find one that explains it better or fills a gap we did not address please let us know, so we can add it to the collection.